1. Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

Orders are normally dispatched within 1–2 business days of being placed.

Please note that orders placed during launches, promotions, sales or particularly busy periods may take slightly longer to process.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.

2. UK Delivery

We currently offer delivery throughout the United Kingdom.

Standard Delivery
Cost: £3.99
Estimated delivery: 2–4 business days after dispatch

Express Delivery
Cost: £6.99
Estimated delivery: 1–2 business days after dispatch

Delivery times are estimates rather than guaranteed delivery dates.

Mahalia Swim cannot be held responsible for delays caused by postal or courier services once an order has been dispatched, although we will always do our best to help resolve delivery issues.

3. International Delivery

We may offer international delivery to selected countries.

International delivery options and prices will be displayed at checkout.

Estimated international delivery time: 5–10 business days after dispatch.

International customers are responsible for checking whether their country has any applicable customs, import duties, taxes or other charges.

Any customs duties, import taxes or similar charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

International delivery times can be affected by customs processing and therefore may take longer than the estimated timeframe.

4. Tracking

Where a tracked delivery service is selected, tracking information will be provided by email once your order has been dispatched.

Please check your tracking information before contacting us regarding a delayed order, as the courier may have provided an updated delivery date or instructions.

5. Incorrect Delivery Information

Please ensure that your delivery address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the parcel is returned to Mahalia Swim, additional postage may be required to resend the order.

If you notice an error in your address immediately after placing your order, please contact us as soon as possible at mahalialtd@gmail.com.

We cannot guarantee that we will be able to amend an address after an order has been placed.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at mahalialtd@gmail.com.

We may ask you to provide your order number and confirm your delivery address so that we can investigate the delivery.

Please note that estimated delivery dates are not guaranteed dates.

7. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item where appropriate.

If a parcel appears to have been lost during delivery, we will work with the relevant delivery provider to investigate the matter.

8. Pre-Orders

If Mahalia Swim offers pre-order products, the estimated dispatch date will be clearly stated on the relevant product page.

If your order contains both pre-order and immediately available items, we may dispatch the items together unless otherwise stated.

9. Delivery to Someone Else

You may place an order for delivery to another person, provided you have their permission to provide their delivery details.

Please ensure the recipient's name and address are entered correctly at checkout.

10. Contact Us

For any questions about your order or delivery, please contact:

Mahalia Swim
Email: mahalialtd@gmail.com

We will always do our best to help.

Mahalia Swim — swimwear made for feeling confident, comfortable and supported.

1. Who We Are

Mahalia Swim is a UK-based swimwear business.

For the purposes of applicable data protection legislation, Mahalia Swim is responsible for the personal information we collect and use in connection with our website, orders and services.

Business name: Mahalia Swim
Business address: 43 Merstow Green, Evesham, England, WR11 4BB
Email: mahalialtd@gmail.com

2. Information We Collect

Depending on how you interact with Mahalia Swim, we may collect:

Information you provide to us

This may include:

• Your name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment and transaction information
• Order details
• Information you provide when contacting customer service
• Information you provide when requesting a return or refund
• Your marketing preferences

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• How you interact with our website
• Referring website or source
• Cookie and similar technology information

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Take and process payments
• Arrange delivery
• Communicate with you about your order
• Deal with returns, refunds and exchanges
• Respond to customer enquiries
• Provide customer support
• Improve our website, products and customer experience
• Prevent fraud and protect our business
• Keep appropriate business and financial records
• Comply with legal and regulatory obligations
• Send marketing communications where you have provided the appropriate consent or where another lawful basis applies
• Understand how customers interact with our website and marketing

4. Legal Basis for Processing

Where required by applicable data protection law, we rely on one or more lawful bases for processing personal information. These may include:

Contract

We process information where it is necessary to fulfil an order or provide services you have requested.

Legal obligation

We may process information where necessary to comply with legal, accounting, tax or regulatory obligations.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This may include improving our services, preventing fraud and managing our business.

Consent

Where required, we will ask for your consent before using your information for particular purposes, such as certain marketing communications or non-essential cookies. You can withdraw consent where processing is based on consent.

5. Marketing

If you choose to subscribe to Mahalia Swim marketing communications, we may use your email address to send you information about:

• New collections
• Product launches
• Offers and promotions
• Restocks
• Mahalia Swim news
• Events and campaigns

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

Unsubscribing from marketing does not affect transactional emails relating to an order you have placed.

6. Cookies

Our website may use cookies and similar technologies.

Cookies can help our website function correctly, remember your preferences, understand how visitors use our website and, where applicable, support advertising and marketing.

Some cookies may be necessary for the website to operate, while others may require your consent.

Where required, we will provide appropriate cookie controls so that you can manage your preferences.

7. Payment Information

Payments may be processed by third-party payment providers.

Mahalia Swim does not generally store your full payment card details.

Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.

8. Who We Share Your Information With

We may share personal information with trusted third parties where necessary to operate our business. These may include:

• Website and e-commerce providers
• Payment processors
• Delivery and courier companies
• IT and technology providers
• Email and marketing service providers
• Accounting and professional service providers
• Fraud prevention and security providers
• Analytics providers
• Advertising platforms
• Government, regulatory or law enforcement bodies where legally required

We only share information where there is a lawful reason to do so.

9. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information will depend on factors including:

• The purpose for which we collected it
• Whether we have an ongoing relationship with you
• Our legal, accounting and tax obligations
• Whether we need the information to resolve a complaint or dispute
• Our legitimate business requirements

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

11. Your Rights

Depending on the circumstances and applicable law, you may have rights including:

• The right to be informed about how we use your personal information
• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to request restriction of processing
• The right to object to certain processing
• The right to withdraw consent where processing is based on consent
• The right to data portability in certain circumstances
• Rights relating to automated decision-making and profiling where applicable

If you wish to exercise any of your rights, please contact us using the details below.

12. How to Contact Us

If you have questions about this Privacy Policy or how Mahalia Swim uses your information, please contact:

Mahalia Swim
Email: mahalialtd@gmail.com
Address: 43 Merstow Green, Evesham, England, WR11 4BB

13. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to resolve your concerns.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint through the ICO's website.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be made available on our website.

Last updated: 13 August 2026