Shipping policy

# Mahalia Swim Shipping Policy

**Last updated: 19 August 2026**

We want your Mahalia Swim order to reach you as quickly and safely as possible.

This Shipping Policy explains our delivery options, estimated delivery times and what to expect once your order has been placed.

## 1. Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.

Orders are normally dispatched within **1-2 business days** of being placed.

Please note that orders placed during launches, promotions, sales or particularly busy periods may take slightly longer to process.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.

## 2. UK Delivery

We currently offer delivery throughout the United Kingdom.

Delivery times are estimates rather than guaranteed delivery dates.

Mahalia Swim cannot be held responsible for delays caused by postal or courier services once an order has been dispatched, although we will always do our best to help resolve delivery issues.

## 3. International Delivery

We may offer international delivery to selected countries.

International delivery options and prices will be displayed at checkout.

International customers are responsible for checking whether their country has any applicable customs, import duties, taxes or other charges.

Any customs duties, import taxes or similar charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

International delivery times can be affected by customs processing and therefore may take longer than the estimated timeframe.

## 4. Tracking

Where a tracked delivery service is selected, tracking information will be provided by email once your order has been dispatched.

Please check your tracking information before contacting us regarding a delayed order, as the courier may have provided an updated delivery date or instructions.

## 5. Incorrect Delivery Information

Please ensure that your delivery address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the parcel is returned to Mahalia Swim, additional postage may be required to resend the order.

If you notice an error in your address immediately after placing your order, please contact us as soon as possible at:

**Mahalialtd@gmail.com**

We cannot guarantee that we will be able to amend an address after an order has been placed.

## 6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

**Mahalialtd@gmail.com**

We may ask you to provide your order number and confirm your delivery address so that we can investigate the delivery.

Please note that estimated delivery dates are not guaranteed dates.

## 7. Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and the item where appropriate.

If a parcel appears to have been lost during delivery, we will work with the relevant delivery provider to investigate the matter.

## 8. Pre-Orders

If Mahalia Swim offers pre-order products, the estimated dispatch date will be clearly stated on the relevant product page.

If your order contains both pre-order and immediately available items, we may dispatch the items together unless otherwise stated.

## 9. Delivery to Someone Else

You may place an order for delivery to another person, provided you have their permission to provide their delivery details.

Please ensure the recipient's name and address are entered correctly at checkout.

## 10. Contact Us

For any questions about your order or delivery, please contact:

**Mahalia Swim**
Email: Mahalialtd@gmail.com 

We will always do our best to help.

**Mahalia Swim — swimwear made for feeling confident, comfortable and supported.**